Aries — Terms of Service

1. Acceptance of Terms

By using Aries (“Services”), you agree to these Terms. If you do not agree, do not use the Services. You must be at least 18 years old.

If you are using Aries on behalf of an organization, you represent you have authority to bind that organization.

2. What Aries Does

Aries provides AI-powered back-office workflow automation for small business. It connects to third-party systems you authorize, such as helpdesk platforms (e.g., Zendesk), maintenance and work order systems (e.g., MaintainX), accounting software (e.g., QuickBooks), and email and calendar providers (e.g., Google and Microsoft), and provides AI-powered classification, triage, drafting, automation, and productivity workflows across those systems.

The Service may analyze content and metadata from your connected systems solely to provide the core functionality. For details on how we handle your data, see our How We Use Your Data page.

3. Roles: Controller vs. Processor

For data accessed through connected systems such as Zendesk, MaintainX, QuickBooks, Gmail, or Outlook:

• • You (or your organization) are the Data Controller.
• • Tundra AI Labs, Inc. acts as a Data Processor, processing your data only according to your instructions (i.e., through your use of Aries).

For account-level information (billing, authentication info, support communications), Tundra is the Data Controller.

4. User Responsibilities

You agree to:

• • Connect only accounts and systems you are authorized to access
• • Ensure your use complies with applicable laws and your own organizational policies
• • Obtain any required consent from others (e.g., if you use features that analyze or process communications involving third parties)
• • Review all AI-generated content before sending or acting on it
• • Not use the Services to transmit harmful, illegal, or abusive content
• • Maintain security of your credentials

Aries is not designed for PHI, PCI, or other regulated sensitive data unless explicitly stated otherwise.

5. Integrations with Third-Party Services

Aries uses secure OAuth-based and API-based integrations. Your use of Google, Microsoft, Zendesk, MaintainX, QuickBooks, or other providers is subject to their terms and policies. Aries does not alter or circumvent permission scopes enforced by these providers.

Where you connect Google services (such as Gmail or Google Calendar), Aries's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

6. Use of AI & Language Model Providers

Aries uses machine-learning models and third-party AI APIs. You acknowledge:

• • AI outputs may be inaccurate, incomplete, or misleading
• • AI is probabilistic and may generate unexpected or incorrect results
• • You are solely responsible for validating all outputs
• • Tundra is not liable for decisions you make based on AI outputs

We do not use data from your connected systems to train, fine-tune, or improve our models or third-party models. Models may temporarily process data to generate outputs but do not retain it.

7. Data Handling & Subprocessors

We share user data with the following subprocessors, each contractually bound to process data only per our instructions:

• • Clerk — authentication and session management
• • Google Cloud — hosting, database, and infrastructure
• • Google Gemini — AI inference for classification, summarization, and drafting across connected systems
• • Resend — transactional emails (welcome emails and notifications)
• • Google Analytics — anonymized usage analytics
• • LogRocket — session recording for bug diagnosis

We may update subprocessors from time to time. If you object to a new subprocessor within 10 business days of notice, we will work with you in good faith to resolve the objection; if not resolved, your remedy is to stop using the Services. AI inference providers are contractually prohibited from retaining data from your connected systems or using it for model training.

8. Security

We use commercially reasonable security practices:

• • Encryption in transit and at rest
• • Access-controlled infrastructure
• • Logging and monitoring
• • Segmented environments

No system is perfectly secure; you assume risk associated with internet-based services.

9. Prohibited Uses

You may not:

• • Attempt to reverse engineer, copy, or replicate Aries
• • Build or assist in building a directly competitive product using the Service
• • Interfere with or disrupt the Service
• • Use the Service for spam or unsolicited outreach
• • Use automated tools to scrape or extract data in violation of our policies

10. Intellectual Property

All software, models, prompts, workflows, designs, and content in Aries are owned by Tundra or its licensors.

You may not copy, modify, or create derivative works without written permission.

11. Service Availability, Backups & Maintenance

Aries is provided on a commercially reasonable effort basis. We may perform maintenance, scheduled or unscheduled. We maintain backup processes, but do not guarantee the recovery of any specific data. You are responsible for retaining your own backups of critical information.

12. Limitation of Liability

To the fullest extent permitted by law:

• • We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages
• • We are not liable for losses related to misclassification, missed items, automation errors, AI-generated inaccuracies, or service outages
• • Total liability for all claims shall not exceed the amount paid by you in the preceding 12 months

These limits apply regardless of legal theory.

13. No Warranties

The Services are provided “as is” and “as available.” We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Indemnification

You agree to indemnify Tundra against claims, damages, and expenses arising from:

• • Your content or data
• • Your misuse of the Services
• • Violation of these Terms
• • Your decisions and actions made using AI outputs

15. Termination

We may suspend or terminate access for any violation or for misuse. You may stop using the Services at any time. Upon termination, we will delete or anonymize your data within a commercially reasonable period unless legally required to retain it. You may request data deletion at any time.

16. Assignment

You may not assign your rights under these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or business transaction.

17. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control (e.g., outages, natural disasters, legal restrictions, labor disputes).

18. Changes to Terms

We may update these Terms periodically. Notice will be provided through the Service or via email. Continued use constitutes acceptance.

19. Governing Law & Dispute Resolution

Governing law: State of Delaware.

Disputes will be resolved exclusively through binding arbitration under AAA rules in Delaware. Class actions are waived.

20. Contact

support@tundraailabs.com