Terms of Service

Aries is an AI assistant that connects to business systems you authorize and helps interpret and act on information in those systems. Depending on the features and integrations you enable, Aries may:

• Read and analyze business records;
• Generate reports, summaries, and recommendations;
• Draft communications;
• Create images or transcribe audio; and
• Run workflows you configure.

We may modify or improve the Services over time. We will not materially reduce paid functionality during a current subscription term without reasonable notice, except when necessary for security, legal compliance, or changes to third-party services.

You are responsible for:

• Providing accurate account information;
• Keeping your credentials secure;
• Managing users authorized to access your account; and
• Activities performed through your account.

The Services connect to third-party systems using OAuth connections, API tokens, or other authorization methods. You may connect only accounts and data you are authorized to access.

Your use of a connected system remains subject to that provider's terms and policies. You are responsible for maintaining the accounts, licenses, and permissions required to use those systems.

You may disconnect an integration at any time. Disconnecting stops Aries from accessing new data through that connection but does not automatically delete data already processed or stored.

Where Aries accesses Google Workspace or Microsoft 365 data, our use and transfer of that data will comply with the applicable provider policies, including the Google API Services User Data Policy and its Limited Use requirements.

You agree to:

• Use the Services in compliance with applicable law and your organizational policies;
• Obtain any notices, permissions, or consents required from customers, employees, or other individuals whose information you process;
• Configure integrations and workflows carefully;
• Review AI-generated content before relying on it or using it for material decisions; and
• Maintain appropriate backups of important business information.

You may not:

• Use the Services for unlawful, fraudulent, abusive, or infringing activity;
• Send spam or unsolicited communications;
• Introduce malware or interfere with the operation or security of the Services;
• Attempt to gain unauthorized access to the Services or another customer's data;
• Reverse engineer or copy the Services except where applicable law expressly permits it;
• Use the Services or their nonpublic components to develop a directly competing service; or
• Scrape or extract information from the Services except through functionality we provide.

The Services are not designed for protected health information, full payment-card numbers or security codes, biometric identifiers, or similarly regulated sensitive information unless Tundra expressly agrees otherwise in writing. Do not submit such information to the Services.

The Services use artificial intelligence and third-party AI providers, including Google and Anthropic.

AI outputs may be inaccurate, incomplete, offensive, or misleading. Similar or identical outputs may be generated for different customers. Outputs should not be treated as professional legal, medical, financial, accounting, employment, or safety advice.

You are responsible for evaluating outputs and determining whether they are appropriate for your intended use. You are also responsible for workflows and actions you choose to authorize through the Services.

We configure our AI providers so that Customer Data is not used to train their general-purpose or foundation models. Providers may temporarily process or retain data when necessary to provide their services, prevent abuse, maintain security or reliability, comply with law, or support features you enable, subject to their agreements with Tundra.

Fees are stated in the applicable order, proposal, invoice, or subscription plan. Tundra invoices customers directly. Unless otherwise stated:

• Fees are payable in U.S. dollars within fifteen (15) days after the invoice date;
• Fees exclude applicable taxes other than taxes based on Tundra's net income;
• Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum amount permitted by law; and
• Fees already paid are non-refundable except as required by law or expressly stated in an applicable order.

We may suspend the Services if an undisputed amount remains unpaid after notice and a reasonable opportunity to cure.

If an order or proposal conflicts with these Terms, the order or proposal controls only with respect to that conflict.

“Customer Data” means information you submit to the Services and information Aries accesses from systems you connect.

As between you and Tundra, you retain your rights in Customer Data. You grant Tundra a worldwide, non-exclusive, royalty-free license to access, host, copy, transmit, process, and display Customer Data as reasonably necessary to:

• Provide and support the Services;
• Develop and improve the Services and our products;
• Maintain the security and integrity of the Services;
• Prevent fraud or misuse;
• Comply with law; and
• Carry out other instructions you provide through the Services.

You represent that you have the rights and permissions necessary for Tundra to process Customer Data as described in these Terms.

We may generate technical logs and usage information concerning operation of the Services (“Usage Data”). We may use Usage Data to operate, secure, analyze, and improve our products.

We may also create aggregated or de-identified information that does not reasonably identify an individual, customer, or organization. We may use that information for analytics, benchmarking, and product development, and we will not attempt to reidentify it.

We do not sell Customer Data.

Our handling of personal information is described in our Privacy Policy.

“Output” means content generated by the Services for you in response to your instructions or Customer Data.

As between you and Tundra, and to the extent permitted by law, you may use Output for your business purposes. Tundra assigns to you any rights it may have in that Output. This does not grant rights in third-party materials or guarantee that an Output is unique, accurate, or legally protectable.

Tundra and its licensors retain all rights in the Services, including their software, models, prompts, workflows, interfaces, designs, documentation, and underlying technology. Except for the rights expressly granted in these Terms, no rights are transferred to you.

Tundra will use Customer Data only as described in these Terms and the Privacy Policy. We use commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data, including encryption in transit and at rest and access controls. Tundra AI Labs, Inc. maintains commercial insurance coverage.

No internet-based service is completely secure. You are responsible for using the Services in a manner appropriate to the sensitivity of your information.

The Services depend on third-party systems and providers. Tundra is not responsible for third-party products, changes to their APIs, or interruptions caused by those providers.

We may replace or add providers as the Services evolve. Material changes to subprocessors that handle Customer Data will be disclosed through the Services, by email, or on our website.

We aim to keep the Services available and reliable, but do not guarantee uninterrupted or error-free operation. Maintenance, security issues, internet outages, third-party failures, or events outside our reasonable control may affect availability.

We maintain backup processes but do not guarantee recovery of any particular data. You should retain your own copies of critical records.

We may suspend or terminate access if:

• You materially violate these Terms;
• Your use creates a security or legal risk;
• An undisputed payment remains overdue after notice and an opportunity to cure; or
• Continued operation becomes unlawful or dependent third-party services become unavailable.

You may stop using the Services at any time, subject to the payment and subscription terms in your applicable order.

Following termination, we will delete or de-identify Customer Data from active systems within a commercially reasonable period, except where retention is required by law, reasonably necessary to resolve disputes or enforce agreements, or maintained temporarily in secure backups. You may request deletion by contacting support@tundraailabs.com.

Provisions that by their nature should survive termination will survive, including payment obligations, ownership provisions, warranty disclaimers, liability limitations, indemnification, and dispute provisions.

To the fullest extent permitted by law, the Services and Outputs are provided “as is” and “as available.”

Tundra disclaims all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services or Outputs will be accurate, complete, uninterrupted, secure, or suitable for a particular decision or use.

To the fullest extent permitted by law:

• Tundra will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data;
• Tundra will not be liable for losses resulting from inaccurate Outputs, customer-configured workflows, missed or misclassified information, third-party systems, or service interruptions; and
• Tundra's total liability arising from the Services or these Terms will not exceed the fees you paid to Tundra for the Services during the twelve (12) months preceding the event giving rise to the claim.

These limitations apply regardless of the legal theory asserted and even if a remedy fails of its essential purpose. They do not limit liability that cannot lawfully be limited.

You will defend and indemnify Tundra and its officers, directors, employees, and agents against third-party claims, damages, and reasonable expenses arising from:

• Customer Data;
• Your use or misuse of the Services;
• Your violation of these Terms or applicable law; or
• Actions you take using Outputs or workflows you configure.

Tundra will promptly notify you of a covered claim and provide reasonable cooperation. You may control the defense and settlement, but may not agree to a settlement that admits fault by or imposes obligations on Tundra without our consent.

Before starting a formal proceeding, each party agrees to provide written notice describing the dispute and to attempt in good faith to resolve it for at least thirty (30) days.

These Terms are governed by Delaware law, without regard to conflict-of-laws principles. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.

Any dispute arising from these Terms or the Services that is not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted by one arbitrator and seated in Delaware, although hearings may occur remotely.

Either party may seek temporary or injunctive relief in a court of competent jurisdiction to protect its intellectual property, confidential information, or systems while arbitration is pending.

Disputes must be brought individually. Neither party may participate in a class, collective, consolidated, or representative action or arbitration. If this class-action waiver is found unenforceable for a particular claim, that claim must proceed in court rather than arbitration.

We may update these Terms. We will provide reasonable notice of material changes through the Services or by email.

Changes apply prospectively when they take effect. Changes to the dispute provisions will not apply to disputes for which written notice was provided before the change.

Continued use of the Services after updated Terms take effect constitutes acceptance of those updated Terms.

You may not assign these Terms without our consent. Tundra may assign them in connection with a merger, acquisition, financing, reorganization, or sale of assets.

Neither party is liable for delays caused by events outside its reasonable control.

These Terms and any applicable order constitute the entire agreement concerning the Services. Failure to enforce a provision is not a waiver. If a provision is unenforceable, the remaining provisions remain effective.

Questions about these Terms may be sent to support@tundraailabs.com.